We become a trusted part of your organisation and teams.

Our dedicated Client Relations & Customer Care team get to know you and provide exceptional customer service, care and support.

We know you care about your people, so if you refer a leader into one of our programs, we provide regular referrer updates (within our bounds of confidentiality of course).

We carefully match our coaches to work specifically with your organisation and then with individual leaders.  This develops an in-depth understanding of your business. Our tailored approach allows our coaches to customise sessions to meet the specific needs of each leader.

We connect leaders to support quickly and always within 48 hours, if not sooner - our coaches have excellent availability and flexibility.

Engaging in Mindstar programs is always voluntary. Our referrers seek consent prior to any referral being submitted to the Mindstar team.

All Mindstar Executive Wellbeing Coaches are leaders in their fields. All coaches have mental health training or experience and are experts in leadership and performance.  As qualified clinical psychologists, mental health accredited social workers, leadership coaches, mental health professionals or specialist coaches, they are dedicated to your people’s wellbeing, mental health and happiness. 

At Mindstar, our retention rate of our coaching team is excellent, which ensures that we build a deep understanding of the unique culture of your organisation.

Proactive & preventative wellbeing support for executives, leaders & support teams in your organisation is now a key business requirement. Our programs are designed to help you meet these obligations and to comply with the Australian “psychosocial risk” regulations.

We have an organisational Cyber security focus and undergo annual security audits, penetration tests and security awareness training to ensure we keep your data and PI protected. 

We conduct regular surveys and seek ongoing customer feedback, NPS scores and testimonials - so you can see how effective our solutions are.

Data is power.  And we know that this is how you best get to know your people, and their challenges. Mindstar data reporting includes engagement, usage, wellbeing insights, NPS scores and customer feedback on our programs, quality of our coaches and our service.